Party Lights Company
8E Donnor Place, Mount Wellington, Auckland, New Zealand
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Details
Address
8E Donnor Place, Mount Wellington, Auckland, New Zealand
Phone
022-054-3211
ABN
9429030888111
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Trading Policies
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Return Policy
Returns and Exchanges Faulty Returns If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased. We provide one year manufacturer warranty for all our outdoor commercial grade fairy lights and six months warranty for all other products. Standard Return Policy You have 14 calendar days to return an item from the date you received it with the proof of purchase. Please ensure that the item you are returning is in original package with all inserts and accessories were included when you received it. Shipping and delivery fees are non-refundable. Returns Process (In-Store) Take your item(s) to our warehouse or return by courier prior to send us an email to sales@partylights.co.nz Provide the staff at the warehouse of your unwanted item with the proof of purchase. Once the returns policy has been met, we’ll offer an exchange or refund on the spot. Returns Process (Online) If your purchase was made online, you may choose to return to our warehouse by courier. Please contact us on 022-0543211 or by email sales@partylights.co.nz Address your return to 8E Donnor Place, Mt Wellington, Auckland 1060. Make sure your order number, name, email and phone number are included with your return. Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order. If the item returned does not meet our Returns and Exchange Policy above, your order will be sent back to you. Exchanges Exchanges for the same item in a different colour will not incur any additional charges. If the new item is a different product and there is a price difference you may need to pay the difference or receive a partial refund. Refunds If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to your credit card or your bank account.